What changed in Atlassian Customer Agreement?

The agreement introduces new rules about benchmarking Atlassian products, adds usage-based offerings with specific terms, updates data processing references, and postpones the effective date to October 1, 2026.

19 changed clauses 3 high impact 3 medium 2 low

1. High impact

   New benchmarking rules for Atlassian products

   Customers can conduct and publicly disclose benchmarks of Atlassian products if they include all information to replicate the assessment, but cannot disclose results for Free or Beta Products; Atlassian gains reciprocal rights to benchmark and disclose results of Customer products.

   Before

   Not in the old version.

   After

   Customer may conduct benchmarks or comparative assessments of the Products (each, an “Assessment”). If Customer, directly or through a third party, conducts or publicly discloses the results of an Assessment, (i) the disclosure must include all information necessary to replicate the Assessment and (ii) Customer grants Atlassian a right to conduct Assessments of Customer’s products and services and, except for beta products or services, publicly disclose the results with all information necessary to replicate the Assessments. Customer must not publicly disclose the results of any Assessment of Free or Beta Products, or cause such results to be disclosed.

2. High impact

   Updated data processing reference for Cloud Products

   Atlassian replaces the general statement about processing Customer Data to provide Cloud Products with a specific reference to Section 6 of Schedule 1 of the Data Processing Addendum (DPA).

   Before

   Atlassian may process Customer Data to provide the Cloud Products and related Support or Advisory Services in accordance with this Agreement.

   After

   Atlassian may process Customer Data as specified in Section 6 (Purposes of the Processing) of Schedule 1 of the DPA.

3. High impact

   Introduction of Usage-Based Offerings for Cloud Products

   Cloud Products may now include Usage-Based Offerings, which Atlassian provides under separate Usage-Based Offering Terms.

   Before

   Not in the old version.

   After

   4.7 Usage-Based Offerings. Cloud Products may be, or include access to, Usage-Based Offerings. Atlassian provides Usage-Based Offerings under the Usage-Based Offering Terms.

4. Medium

   Clarified obligations on Customer disclosures and consents

   Customer must ensure disclosures and consents cover Customer Data as specified in Section 4.1 and Customer Materials as specified in Section 8, rather than a general statement about Cloud Products, Support or Advisory Services.

   Before

   Customer must ensure it has made all disclosures and obtained all rights and consents necessary for Atlassian to use Customer Data and Customer Materials to provide the Cloud Products, Support or Advisory Services.

   After

   Customer must ensure it has made all disclosures and obtained all rights and consents necessary for Atlassian to use Customer Data as specified in Section 4.1 (Customer Data) and Customer Materials as specified in Section 8 (Support and Advisory Services).

5. Medium

   Refined confidentiality scope for Free or Beta Products

   Atlassian’s Confidential Information now explicitly includes source code and technical info about Free or Beta Products, but no longer states that features and performance info of Free or Beta Products are confidential.

   Before

   Atlassian’s Confidential Information includes any source code and technical or performance information about the Products.

   After

   Atlassian’s Confidential Information includes any Product source code and technical or performance information about Free or Beta Products.

6. Medium

   Expanded definitions to include Usage-Based Offerings and related terms

   Definitions now include Usage-Based Offering Terms alongside AI Terms, clarify Scope of Use includes Usage-Based Offerings, and define Usage-Based Offerings and their terms with a link to the Usage-Based Offering Terms.

   Before

   “Product-Specific Terms” means terms that apply only to certain Products or features, available at https://www.atlassian.com/legal/product-terms, including the AI Terms. … “Scope of Use” means Customer’s entitlements to the Products. Such entitlements may be based on: (a) number of licenses, copies or instances, (b) entity, division, business unit, website, or field of use, (c) number and type of Users, (d) number of queries, requests or other usage-based subscription units, or (e) other restrictions or billable units.

   After

   “Product-Specific Terms” means terms that apply only to certain Products or features, available at https://www.atlassian.com/legal/product-terms, including the AI Terms and Usage-Based Offering Terms. … “Scope of Use” means Customer’s entitlements to the Products and Usage-Based Offerings. … Such entitlements may be based on: (a) number of licenses, copies or instances, (b) entity, division, business unit, website, or field of use, (c) number and type of Users, (d) number of queries, requests or other usage-based units, or (e) other restrictions or billable units. … “Usage-Based Offerings” means Usage-Based Offerings as described in the Usage-Based Offering Terms. … “Usage-Based Offering Terms” means the Atlassian usage-based offering terms available at https://www.atlassian.com/legal/usage-based-offering-terms.

   Quoted word for word from the document.

7. Low

   Effective date postponed

   The agreement's effective date is changed from October 7, 2025 to October 1, 2026.

   Before

   Effective starting: October 7, 2025

   After

   Effective starting: October 1, 2026

8. Low

   Added section heading for Benchmarking

   A new subsection 2.4 titled 'Benchmarking' is added under '2. Use of Products'.

   Before

   Not in the old version.

   After

   2.4. Benchmarking.

verified Every changed clause was found by code and is explained or listed as minor; every quote is checked word for word against both versions. Explanations are written by AI.

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