How legacy is ADP?

Six signals

0 = built for now, 4 = fully the old way. Each is the average of five judgments, from ADP’s own website; the score uses the unrounded averages.

1. Fixed screens How do people use it? 3/4

   Customers interact through ADP's own web-based platforms and portals, with self-guided demos and product tours.

   “Take a self-guided product tour” adp.com

   “RUN Powered by ADP®: A web-based solution that handles the nitty-gritty details of running small business payroll and HR” adp.com/what-we-offer/products.aspx warning not found word for word

2. Workflows set in stone How long until it works? 3/4

   Getting started requires filling out a multi-step form or calling sales, and implementation is not instant.

   “Current step (1 of 3): Current client 1 Company info 2 Your info 3” adp.com/what-we-offer/products.aspx

   “Call Now 800-225-5237 Talk to a real person right away.” adp.com

3. Owns your data Who holds the data? 3/4

   ADP is positioned as the system of record for payroll and HR data, with integrations and add-ons but no mention of open APIs or easy exports.

   “Streamline HCM and post-payroll compliance with the only all-in-one compliance solution.” adp.com/what-we-offer/products.aspx

4. Manual work behind it Who does the work? 4/4

   Many offerings are full-service or managed, with HR pros and experts doing the work for clients.

   “Let the HR pros at ADP take on your day-to-day and your most pressing HR tasks” adp.com/what-we-offer/products.aspx

   “Our professional employer organization (PEO) gives you expert, legally backed HR guidance, Fortune 500®-caliber benefits and full-service HR and payroll support.” adp.com/what-we-offer/products.aspx

5. Seat and licence pricing How is it sold? 4/4

   Pricing is not public; customers must fill out a form or call for a quote.

   “Get pricing specific to your business” adp.com

   “Skip the forms. Get pricing now. Call Now 800-225-5237” adp.com

6. Built for another era When was it built? 4/4

   ADP has been in business for over 75 years and highlights its long history and experience.

   “HELPING BUSINESSES FOR 75 years” adp.com

   “For over 75 years, we’ve led the way in defining the future of business solutions.” adp.com/about-adp.aspx

Where a newcomer could start

1. getting payroll and HR running for a new business

   Today Customers must fill out a multi-step form or call sales to get started, with no instant onboarding.

   Instead Let users sign up and run their first payroll in minutes, with no sales call or forms.

2. handling HR and compliance tasks

   Today ADP's HR pros and experts take on day-to-day and pressing HR tasks for clients.

   Instead Automate compliance and HR workflows so customers can self-serve without relying on external experts.

3. budgeting for payroll and HR software

   Today Customers must request a quote or call to get pricing, with no public plans or instant checkout.

   Instead Publish clear, usage-based pricing and let customers buy online without talking to sales.